At Gold Coast Vet Surgery we really value client feedback – suggestions
or criticisms are very useful to improve the standards of our service, and of course
compliments are also very much appreciated.
The following are unsolicited comments that people have been kind enough
to send us :-
Dear Kevin, 7 February
Sometimes in life there is a rare moment when you meet someone who is
exceptional in their chosen profession. Your compassion and skill with animals is a
gift. Thank you so much, T and I were grateful for your care and kindness. T was a
beautiful animal who enriched my life and I thank you sincerely.
JL, Main Beach.
Dear Kevin, 2 February
We felt compelled to write to you to say we have never come across a vet
as kind and compassionate as you. In what was one of our worst days, you were like an
angel here on earth. We will be forever grateful for the way you treated us all and
we’re so glad J’s final moments were with you as well as us. We’re still struggling but
the thought of J eating liver treats until his last breath makes us smile.
ED & PD, Surfers Paradise.
Dear Doctor Cruickshank, informally, Kevin, 29
For someone who showed such immense compassion and kindness, I find it
hard to refer to you in the more formal tone.
Losing C shattered me. It will always be a dreadful memory, yet your
warmth and sensitivity will always be a wonderful reminder that I have discovered a Vet
unlike any other. You were always there for me - for C. Any call I made when you were
not available (probably trying to have some dinner) was keenly returned with such
genuine concern and patience, that I felt comforted by your attention and love for
animals. You also gave my feelings of horror and desperation, the greatest of
Please accept my warmest thanks for helping C and me through a painful
My respect for your professional and personal manner will remain a
highlight in my life. When you are dealing with situations that so deeply concern we
humble humans and treasured pets, you must suffer too, from emotions you are exposed to
regularly. Yet knowing you make such a positive difference in healing, saving the lives
of animals, putting us at ease and providing comfort, deserves rewards
C and I thank you with both hearts. His shining spirit lives on from my
Love to you and to your warm and friendly staff. The lady in red was
gentle and kind also. Please thank her for me. You are surrounded with refreshingly
courteous and gentle people. Something I had noticed some time ago. Your Veterinary
May this New Year be wonderful for you and yours. I feel blessed to have you as my
Mrs F T-K, Highland Park.
I would like to thank you for the care, compassion and understanding you
showed M and myself last week, you are a special man. It was important to me that I was
there for M and with your support, helped to make her last moments a memory that I will
treasure. Thank you Kevin, Kind regards, DA, Mermaid Waters.
Dearest Kevin, Fiona and Team,
Thank you immensely for your time, kindness and expert knowledge you
blessed us with while E shared her amazing life with us. Our souls were nourished while
she lived in our lives. Now it’s our hearts and memories that retain her sunshine. We
wish you an amazing Christmas with family and friends. Thank you once again, we are
clients for life.
SG & BG, Hollywell.
And the following are comments received as part of the Paws and Claws
Awards nominations and voting:
“Very impressive customer service. High level of knowledge. Very caring
towards us and our pet. Very professional.”
SA, Mermaid Beach.
“Very caring and understanding towards the need and care of animals and
also the owner.”
“Continued care and affordable!!!! For poor people and their pets. No
other like it!!!”
SS, Surfers Paradise.
“Fantastic staff and service – Best Vet on the Coast!!”