Collection of your personal
information: We collect only relevant information necessary to
provide you with Gold Coast Vet Surgery's products or services and keep
accurate medical records of your pet. This may include your name, contact
details, and details of your pet as well as records of your previous
dealings with Gold Coast Vet Surgery. Gold Coast Vet Surgery may collect
personal information from you in a variety of ways depending on the
contact made with Gold Coast Vet Surgery. For example, in person, over
the phone, in writing, or from a third party. The provision of your
personal information to us is voluntary, but if that information is not
provided Gold Coast Vet Surgery may not be able to provide the products
or services requested.
How we use your personal information: We use the information
to maintain your pet's medical records. We may also provide you with
information about Gold Coast Vet Surgery's products, services and veterinary
research that may be of interest to you. In addition, the information may also
be used:
- in connection with the supply of products or services to you;
- to notify you of matters that Gold Coast Vet Surgery may be required by law
to notify you of (eg. Product Recalls);
- to monitor and review Gold Coast Vet Surgery's compliance with relevant
regulations and codes of conduct.
Disclosure of your information: We will not provide customer
information to any tele-marketing companies. We will share information only
when necessary to market and administer our own products and services for
example:
- To contractors engaged to provide services in connection with the purposes
mentioned above (eg. mail out companies etc.) but only if they are reputable
service providers who satisfy Gold Coast Vet Surgery that they comply with the
Privacy Act; and
- when required by law.
- Your information is protected: We
maintain strong security controls to ensure that the personal
information in our files and computers is protected. We will only
permit authorised employees to have access to that
information.
- We require strict privacy protection
in our business relationships: We only engage in ventures with
strategic partners that follow strict confidentiality
requirements.
- Accuracy of your information: Gold
Coast Vet Surgery is committed to ensuring that the personal
information it collects and uses is accurate, complete and
up-to-date. The accuracy of personal information depends to a
large extent on the information provided. Accordingly, Gold Coast
Vet Surgery asks that you promptly
- advise us of any errors in your
personal information; and
- advise of any changes in your personal
details, such as contact details
- How to access, correct or update your
information. To the extent you are entitled to under the Privacy
Act and all other applicable laws, you can access the information
about you which is held by Gold Coast Vet Surgery by contacting
us at: Ingwe Consulting Pty Ltd, P.O. Box 6070, Gold Coast
MC QLD 9726 or Phone: (07) 5538 5909. For security reasons
you may be asked to put your request in
writing.
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